Making appointments with doctors

The surgery operates a ‘Doctor on the day’ triage service.

8.00 am – 3.00 pm Monday to Friday.........Routine Calls
3.00 pm – 6.30 pm Monday to Friday.........Urgent Calls

Patients can contact the surgery on 01709 584885 from 8.00 am to request a call back from a GP. You will be asked to mention the nature of the problem over the phone by the receptionist. This is to ensure that you can be directed to alternative services (such as smoking cessation) where applicable. Please note that the surgery does not offer emergency service. All emergencies need to directed to 999.

The doctor will call you back on the day and conduct a telephone consultation. If the issue can be dealt with over the phone, then it will be done so. If you need to be seen by a GP or another health care professional, this will be arranged during the telephone consultation. We hope this will mean that patients will have much more appropriate access to GP services.

The time of the call back will be dependent on the number of calls on the day, but we strive to call you back as soon as possible. Unless dictated by exceptional workload, you will receive a call back on the same day.

After 3.00 pm, only urgent calls will be accepted and all routine calls will be asked to ring back the following day.

Making appointments with nurses

To make appointments with the nurses, please call the surgery between 8.00 am and 6.30 pm on 01709 584885 Monday to Friday. You can also make appointments in person at reception

Home visits

Home Visits are reserved for the following groups of patients:
• Terminally ill
• Housebound
• Patients who are severely ill and cannot be mobilised.

Asking for a visit does not guarantee you a visit. The Doctor will phone you first to check the nature of your problem and assess the need for a home visit. It may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. It also prepares the doctor to collect some information required as necessary for the visit. If you need the Doctor to visit please try to ring before 11.30am. This allows the Doctor to plan their day accordingly. Late requests often lead to disruption of the appointment system and excessive waiting times for others.

The receptionist will always ask you the nature of the problem, as this will enable the Doctor to decide the urgency of the visit. Home visits are time consuming. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. So please help us to help you and our other patients by visiting the surgery whenever possible

We want to see patients as quickly as possible, and the best way is often to encourage them to come to the surgery , because your GP will have access to all your medical records, including those held on computer. There are also better facilities for examining and treating patients at the surgery.

Babies and small children should be brought to the surgery where we will do our best to see them promptly.

Transport/social problems – We cannot undertake home visits for reasons of convenience or lack of transport. From experience, we are aware that relatives, neighbours or friends are often willing to help out. Our responsibility to you is to resolve the medical problem you have; your responsibility is to take all the reasonable steps you are able to, to enable us to do that.

The doctors would like to stress that NO patient in definite need of a home visit will be refused. In the past, GPs were able to do routine follow up home visits. Sadly, pressures of time and more patients needing attention means this is usually no longer possible.

Out of Hours Service

If you are calling between 6:30 pm and 8:00 am Monday to Friday or anytime Saturday and Sunday please contact the NHS 111 service. To do this dial 111 from your handset. This call is free from landlines and mobiles.

Book or Cancel an Appointment Online

A small number of routine appointments with GPs are available to book online. You can book/cancel an appointment online, using the secure website of SystemOnline. To use this facility you have to register for its use in person at the surgery, when you will be given a user ID and Password. If you are already registered, please click here.

Please let us know if you cannot keep your appointment and this can be offered to someone else.

The Doctors and Nurses respect your time and will try not to keep you waiting too long. We hope you will understand that some consultations can take longer than others and may run over. Also, emergencies arise which may have to be given priority on occasions. We hope you will understand if you are inconvenienced.