Register with our Practice

How to register with Crown Street Surgery?

Register online
Complete a paper registration form (which can be found on the link above or by visiting the surgery).

We will also need to see a form of ID, which can be one of the following:

Passport
Driving licence
Birth certificate
Utility bill (which must have current address on)

What happens next?

Once registered, new patients will be given a ‘New Patient Pack’ which will include a brief questionnaire to complete, as well as relevant information regarding sharing of medical records and online services. They will also be advised to make an appointment with a Practice Nurse for a short medical. This gives us a brief medical history and helps us until their records are received from their previous GP.

Catchment Area (Practice Boundary)

Named GP

As of 1 April 2015, all patients have a named GP who is responsible for their overall care at the practice. This does not prevent you from seeing any GP of your choice in the practice where possible and appropriate.

For details of your named GP or to express a preference about the GP you are assigned to, please contact the surgery:

Send an admin request online.
Call 01709 584885

Accessing someone else's information

If you are managing the health of another, you can apply for family and carer access (also known as proxy access). This access allows you to act on the patient’s behalf for certain tasks, such as:

booking and viewing appointments
ordering medication
speaking to surgery staff
viewing test results or vaccinations
accessing some or all of their medical records

Proxy access on behalf of children

People with parental responsibility for children have rights to access their children’s records. Family and carer access usually ends when a child turns 16 years old.

Children aged 11 and over can begin to make their own decisions about their healthcare. A healthcare professional will assess if a child is competent to consent. This is known as being Gillick competent.

People aged 16 and over are assumed to be able to understand and consent to their own treatment. If you’re aged 16 or over, you can still ask for someone to be your trusted person (have proxy access). It does not stop you having access to your GP services yourself.

Not all parents have parental responsibility. Proxy access for a parent or guardian without parental responsibility is a practice-level decision.

Proxy access on behalf of another adult

You will need to contact the surgery and ask for family and carer access (or proxy access). The person giving access needs to understand and agree to this. If the person you want to help cannot understand or agree, the surgery will make a decision based on the best interests of the patient.

Online proxy access

As a parent, family member or carer, you may be able to add someone to your NHS App using family and carer access. If they’re added to your NHS App, you can manage health services for that person using the NHS App, or by logging in through the NHS website. Proxy is the recommended alternative to sharing login details.